Deluxe Family Room – TSPH

mahmud

1353 Reviews

Member since Jan 21, 2025

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Review

Sleep

3.7/5

Location

3.7/5

Service

3.7/5

Clearness

3.7/5

Rooms

3.7/5
Deluxe Family Room – TSPH
Sami
04/07/2026

1 Star Review

Nothing, it's horrible to pass the night there I have given marks
Deluxe Family Room – TSPH
Mohammed
04/07/2026

1 Star Review

Worst service ever Did not like anything
Deluxe Family Room – TSPH
Al
04/07/2026

1 Star Review

They make very high price for the food, they want to take advantage to the travelers about foods service.
Deluxe Family Room – TSPH
Hamza
04/07/2026

5 Star Review

i liked the hotels environment and management. everything was perfect i liked the hotels environment and management.
Deluxe Family Room – TSPH
Partha
04/07/2026

4 Star Review

Overall, I had a very good experience at this hotel. The interior design is truly top-notch, giving the property a modern and premium feel. The complimentary breakfast was also of excellent quality, with a good selection of food. However, there were a few issues that I believe should be improved. First, I faced a problem during payment. I booked the hotel through Booking.com, where the room rate was shown in USD. When I went to pay in Bangladeshi Taka, the online exchange rate was around BDT 122.70 per USD. However, the receptionist asked me to pay at a rate of BDT 125 per USD, explaining that the hotel uses a slightly higher exchange rate. After some discussion, we agreed on BDT 124 per USD. I found this disappointing, as guests should be informed about such policies clearly in advance. Another drawback is that the rooms do not have balconies, and there is no drying stand or rack for wet clothes, which would be very useful for guests. I also noticed a hygiene issue. While cleaning the room, the housekeeping staff used the same mop for both the bathroom and the room floor in front of me. This is something that should definitely be addressed to maintain proper cleanliness standards. On the positive side, the hotel staff were very polite, friendly, and helpful throughout my stay. The restaurant food was also excellent and of very high quality. Despite the few areas that need improvement, the overall service and experience were impressive. The hotel offers a level of comfort and service that feels close to a mini 5-star hotel. I would recommend it and hope these issues are addressed in the future. Rating: 3.5/5 ⭐
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