Avg. response time: under 2 hours

Get In Touch

Have a question about a hotel, resort, or tour? Our team is ready to help you plan the perfect trip anywhere in Bangladesh — reach out any way that’s convenient for you.

Multiple Ways to Reach Us

Whatever question you have, there’s a fast way to get an answer.

Our Office

House 12, Road 5, Dhanmondi
Dhaka 1209, Bangladesh

Call Us

+880 1XXX-XXXXXX
+880 2XXXX-XXXX

Email Us

support@pothermaya.com
bookings@pothermaya.com

Working Hours

Sat - Thu: 9:00 AM - 8:00 PM
Friday: 3:00 PM - 8:00 PM

Send us a message

Fill out the form below with as much detail as you can (hotel name, dates, booking reference if any) and our support team will get back to you within 24 hours.

Find us here

Talk to the Right Team

Route your question straight to the team that can help fastest.

Sales & Bookings

New reservations, group bookings, and rate questions.

bookings@pothermaya.com
+880 1XXX-XXXXX1

Customer Support

Help with an existing booking, changes, or cancellations.

support@pothermaya.com
+880 1XXX-XXXXX2

Partnerships

List your hotel, resort, or tour with PotherMaya.

partners@pothermaya.com
+880 1XXX-XXXXX3

Frequently Asked Questions

How quickly will I get a reply?

Our support team typically responds within 2 hours during working hours, and within 24 hours outside of that window.

Can I change or cancel my booking through this form?

Yes — include your booking reference number and the change you’d like, and our Customer Support team will confirm the update or cancellation policy that applies.

I'm a hotel owner. How do I list my property?

Reach out to our Partnerships team using the form above or email partners@pothermaya.com — we’ll walk you through onboarding your hotel, resort, or tour.

Do you offer phone support?

Yes, you can call us during working hours (Sat-Thu 9:00 AM – 8:00 PM, Friday 3:00 PM – 8:00 PM) at the numbers listed above.