Very professionally run hotel focusing on providing exceptional customer service, the room was good, set up like any standard western hotel and had all the facilities. Staff are very friendly, all were able to speak good English and always available to help/assist,
I had my elderly mother with me, they paid extra attention to her, were very polite, respectful and made her feel very comfortable.
Location is very good, close to all the central parts of Sylhet, all types of transport available outside the hotel.
The operational manager and his team are doing an excellent job in running this hotel. They are open to take any suggestions to improve on the services provided and have personally approached me which I appreciated,
The overall stay felt very easy, comfortable and secure. I have booked to stay here again. Would very much recommend to friends, family and any non resident Bangladeshis. Breakfast was good but can be better/improved, I would recommend minimising on the buffet dishes/options and focusing on more local and English breakfast options. A good coffee machine would significantly improve the service.
The location was excellent, but there was too much traffic. But I guess for a location like that, it was expected.
The staff are very nice, and the rooms are very clean. We only had complementary breakfast so can't tell about the lunch and dinner but the options for breakfast were limited but great. We did not try the rooftop restaurant though. Overall it was a great stay. We only had a minor water supply issue for about 15-20 mins on the 2nd day of our stay, but that's about it.
Their room was very clean and nicely decorated and the washroom was also very modern and clean. They served us a delicious appetizer during our first night stay and also provided us special breakfast every morning .The most amazing thing i liked about this hotel is they have hung the 99 names of Allah with meanings all over their hotel corridor which look very unique to me. Lastly, i can say It's a nice place to stay.
Hamish
04/07/2026
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5 Star Review
Really great staff who helped me organise a taxi to see outside the city and made sure I was comfortable in any way possible. As anywhere in South Asia the boiler for hot water took some time to heat up and ran out quickly as it was a small boiler.
5 Star Review